The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value: Amazon.co.uk: Sasser Jr., W. Earl, Schlesinger, Leonard A., Heskett, James L.: 9780684832562: Books
The Service Profit Chain A how to guide – Mike Hohnen
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The Service Profit Chain | Book by W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett | Official Publisher Page | Simon & Schuster
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SERVICE-PROFIT CHAIN - Leveraging Corporate Performance Through Linking and Satisfying Your Employees and Customers. Satisfied Employees. Satisfied Customers. Customer Retention.
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